At Aanura, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you visit our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order history, and transaction details.
• Device Information: IP address, browser type, device details, and website usage data.
• Payment Information: Payment status and transaction references provided by payment service providers.

Payments are processed through payment service providers. We do not intentionally store complete payment card details on our own systems.

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders.
• Provide order updates and customer support.
• Process eligible returns, exchanges, and refunds.
• Prevent fraud and protect our website.
• Improve our products, services, and shopping experience.
• Send promotional messages where you have provided the required consent.
• Meet applicable legal and regulatory requirements.

3. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment service providers.
• Shipping, courier, and logistics partners.
• Website hosting, technology, and customer support providers.
• Analytics and marketing service providers, where applicable.

We may also disclose information when required by law or when necessary to protect our legal rights and prevent fraud.

4. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage, and improve performance.

You can manage cookies through your browser settings and any consent controls made available on our website.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing is based on consent.

Some information may need to be retained to fulfil orders, resolve disputes, or meet legal obligations.

To submit a privacy-related request, contact us at wecare@aanura.com.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business operations, order management, and legal or regulatory requirements.

8. Promotional Communications

We may send promotional emails, SMS messages, or WhatsApp messages where permitted by applicable law and with the required consent. You can opt out of promotional communications using the available unsubscribe options or by contacting us.

Essential communications relating to your orders, payments, deliveries, and customer support may still be sent when necessary.

9. Third-Party Services

Our website may contain links to third-party websites or use external services. Their privacy practices are governed by their respective policies. We encourage you to review those policies before sharing information with them.

10. Children's Privacy

Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements. The latest version will be published on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: wecare@aanura.com

Thank you for trusting Aanura.