Welcome to Aanura Jewellery. By accessing or using our website, you agree to these Terms of Service and our applicable policies. If you do not agree with these terms, please discontinue using our website.

1. Use of Our Website

By using our website, you confirm that:

• You are legally eligible to make purchases or are using the website under appropriate supervision.
• You will not use our website for unlawful or fraudulent activities.
• You will not upload or transmit malicious code or interfere with our website's operation.

2. Products and Services

We make every effort to display our jewellery, product descriptions, prices, and availability accurately. However, slight variations in colour or appearance may occur due to lighting, photography, or screen settings.

Product availability, pricing, and descriptions may change from time to time. We reserve the right to correct errors and update product information.

3. Orders and Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, or product unavailability. If payment has already been received for a cancelled order, any applicable refund will be processed accordingly.

All purchases are subject to our Return and Refund Policy and applicable payment terms.

4. Shipping and Delivery

Orders are dispatched and delivered according to our shipping timelines and applicable delivery conditions. Delivery estimates may vary depending on the destination, courier availability, and unforeseen circumstances.

Please refer to our Shipping and Delivery Policy for complete details.

5. Returns, Exchanges and Refunds

Return, exchange, and refund requests are handled according to our published policies and applicable consumer protection laws.

For eligibility, timelines, and request procedures, please visit our Return / Exchange Portal.

6. Intellectual Property

All website content, including text, images, logos, designs, graphics, and branding, belongs to Aanura or its respective rights holders. You may not reproduce, distribute, or use this content commercially without prior permission.

7. Third-Party Services

Our website may use third-party services, payment gateways, or external links. Your use of these services may be subject to their respective terms and privacy policies.

8. Reviews and User Content

When submitting reviews, feedback, or other content, you agree that it will be lawful, accurate, and respectful of others' rights.

We reserve the right to moderate or remove content that is fraudulent, abusive, unlawful, misleading, or otherwise inappropriate, subject to applicable law.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how your information is collected, used, and protected.

10. Limitation of Liability

Aanura strives to maintain a reliable website and a positive shopping experience. To the extent permitted by applicable law, Aanura will not be liable for indirect or consequential losses arising from website use or temporary service interruptions.

Nothing in these terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

11. Indemnity

You are responsible for unlawful use of our website or violations of these terms. Any indemnity obligation will apply only to the extent permitted by applicable law.

12. Suspension and Termination

We may restrict or suspend access to our website where reasonably necessary due to misuse, security concerns, fraudulent activity, or violations of these terms, subject to applicable law.

13. Communication

We may contact you by email, SMS, or WhatsApp regarding your orders, deliveries, payments, and customer support.

Promotional communications will be sent in accordance with applicable consent and communication requirements. You may opt out of promotional messages where applicable.

14. Governing Law

These terms are governed by the laws of India. Applicable consumer rights and legal remedies remain unaffected.

15. Changes to These Terms

We may update these Terms of Service from time to time. The revised version will be published on this page with the updated terms applying as permitted by applicable law.

16. Contact Us

If you have any questions about these terms, please contact us:

Email: wecare@aanura.com

Thank you for choosing Aanura.