At Aanura, your trust means everything to us.
We are committed to offering you a smooth, transparent, and worry-free shopping experience—so you can shop with complete confidence.

For Silver, Demi-Fine, and Ethnic Jewellery, you can raise a return request within 48 hours of delivery.

Important Notes

• Products purchased on discount or with coupons are not eligible for return.
• Items must be:

1. Unused
2. In original packaging
3. With all tags intact

• An unboxing video is mandatory for:

1. Missing items
2. Damaged product claims
   (Ensure the full unsealing process is clearly recorded.)

How to Initiate a Return

1. Visit the Return/Exchange section on our website
   👉 Return Portal ( https://aanura.com/pages/return-cancellation-request )
2. Enter:
• Order ID (starting with #AN)
• Registered contact number
3. Select item(s) to return
4. Provide:
• Reason for return
• Minimum 2 product images
• Pickup address & preferred date
• Preferred refund method
5. Review and confirm your request

Refunds

• Processed within 7–10 working days after pickup & quality check

Mode of Refund

• Prepaid Orders: Original payment method / Aanura wallet
• COD Orders: UPI ID or bank account (provided during request)

• Final Sale items
• Clearance / Goodbye Sale products

We offer exchanges within 10 days of delivery in case of:

Issue	Resolution
Damaged Item	Exchange with same product
Wrong Item Received	Exchange with correct product
Size Issue	Exchange with correct size

If the requested item/size is unavailable, we’ll offer the closest alternative or process a refund.

How to Initiate an Exchange

1. Visit Return/Exchange section 
2. Enter:
• Order ID
• Contact number
3. Select item(s)
4. Provide:
• Exchange reason
• Minimum 2 product images
• Pickup address & date
• Replacement preference (same product / size / color)
5. Review and confirm

Need Help?

We’re always here for you 💛

📞 +91 9211615001
📧 wecare@aanura.com