At Aanura, we are committed to providing you with a smooth and transparent shopping experience. Please review our policy before placing a return, exchange, or refund request.

1. Mandatory Unboxing Video

A complete, uninterrupted unboxing video is mandatory for every return, exchange, and refund request, regardless of the reason.

• Record the parcel before opening it.
• Clearly show the shipping label and package condition.
• Record the complete opening of the package and the product received.
• Ensure the video is clear, continuous, and unedited.

Requests without a valid unboxing video may not be accepted, subject to applicable consumer protection laws.

2. Return Policy

Return requests for eligible Silver, Demi-Fine, and Ethnic Jewellery must be submitted within 48 hours of delivery.

• Products purchased using discounts or coupons are not eligible for return under this policy, subject to applicable law.
• Products must be unused, in their original packaging, with all tags intact.
• Final Sale and Clearance / Goodbye Sale products are non-returnable, subject to applicable law.

3. Exchange Policy

Exchange requests must be submitted within 10 days of delivery for the following reasons:

• Damaged product received.
• Wrong product received.
• Size-related issues.

The product must be unused and returned with its original packaging and tags. Exchanges are subject to product availability. If the requested replacement is unavailable, Aanura will contact you regarding the available resolution.

4. Refund Policy

Approved refunds are processed within 7–10 working days after the returned product has been picked up and passes the quality check.

• Prepaid orders: Refund to the original payment method , as applicable.
• COD orders: Refund through UPI or bank transfer using the details provided during the request.

Refund eligibility is subject to the applicable return policy and consumer protection laws.

5. How to Submit a Request

Visit our Return / Exchange Page and follow these steps:

1. Enter your order ID (starting with #AN) and registered contact number.
2. Select the item and choose your request type.
3. Provide the reason for your request.
4. Upload your complete unboxing video and at least two clear product images.
5. Provide the required pickup and refund or replacement details.
6. Review and submit your request.

6. Need Help?

If you have any questions, our team is here to help.

Phone: +91 9211615001
Email: wecare@aanura.com

Thank you for shopping with Aanura.