Return, Exchange & Refund Policy

At Aanura, we value your trust and strive to provide a seamless and worry-free shopping experience.
 Our Return, Exchange, and Refund Policy has been designed with transparency, fairness, and customer satisfaction at its core — ensuring you can shop with complete confidence every time.

For Silver, Demifine, and Ethnic Jewellery

You can raise a return request within 2 days of delivery of your order.

  • Products bought at a discounted price (After applying any coupon) are not eligible for return.

Return Conditions

  • Items must be unused, with original packaging and tags intact.
  • An unboxing video is mandatory to process any claim for missing or damaged items.
     Please record the full unsealing of your package for your claim to be valid.

How to Initiate a Return

Visit our Return/Exchange section on the Aanura website or click here:
 👉 Return Portal (replace with your actual link)

Enter your Order ID (starting with #AN) and Registered Contact Number.

Select the item(s) you wish to return.

Provide the required details:

Return reason

Minimum of two product images

Pickup address and date

Preferred refund method

Review your information and confirm the request.

Refunds

Refunds are processed within 7–10 working days after pickup and verification.

Prepaid Orders: Refunded to the original payment method or aanura wallet (if applicable).

COD Orders: Refunded to your UPI ID or bank account provided during the return request.

Non-Returnable Items

Items marked as Final Sale, Goodbye, or Clearance Sale on the product page.

 

Exchange Policy – Within 10 Days

If you experience any issue with your order, we’re happy to assist with an exchange within 10 days of delivery.

Issue Faced

Exchange Process

Damaged Item

Exchange for the same item

Wrong Item Received

Exchange for the same item

Size Issue

Exchange for the same product variant (correct size)

If the exact item or size is unavailable, our team will help you with the closest available option or process a refund.

 

How to Initiate an Exchange

Go to the Return/Exchange section on the Aanura website or click here:
 👉 Exchange Portal (replace with your actual link)

Enter your Order ID and Contact Number.

Select the item(s) you wish to exchange.

Provide the following:

Exchange reason

At least two images of the product

Pickup address and preferred date

Indicate whether you want a replacement or a size/color exchange

Review and confirm your exchange request.

Need Help?

For any assistance or queries, feel free to contact our support team at
 📞 +91 9211615001 or email us at wecare@aanura.com.
 We’re always happy to help you.